Refund and exchange policy
Cavan Enterprises hopes you are satisfied with your purchase. If you're not happy with what you bought, check out our return and refund policy below.
Eligibility for Return
- You have 30 days after delivery to return items
- The product must be unused, in its original box, and good enough to sell again.
- We might not take back some things like personal care items, custom-made stuff, or clearance products.
How to Send Something Back
- Email our customer support at [Your Contact Email] with your order number and why you want to return it.
- We'll tell you how to return it and where to send it.
- You'll need to pay for shipping it back unless we sent you the wrong thing or it's broken.
How You Get Your Money Back
- After we get and check your returned item, we'll let you know if we approve or reject your refund.
- If we approve your refund, we'll process it within 5-10 business days and send it back to the original payment method you used.
- You can't get shipping fees refunded unless we made a mistake that caused the return.
Exchanges.
If you receive a damaged or incorrect item, we will exchange it free of charge. Please contact us within 7 days of delivery for an exchange.
Non-returnable Items
- Clearance or last sale goods.
- Hair care and hygiene products.
- Digital Products or Downloads
Late or missing refunds.
- If you have not received your refund within the stated time frame, please contact your bank or payment provider.
- The appropriate use of this function may differ.
Contact Us
If you have any questions, please get in touch with us at support@cavanenterprise.com.
Thank you for shopping with Cavan Enterprises!